Shipping policy

Shipping & Delivery Policy

 

Effective Date: 24/02/2026

Thank you for shopping with SMS Cellphone Repair. This Shipping Policy explains how we handle deliveries and collections within South Africa.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive confirmation once your order has been dispatched.

SMS Cellphone Repair reserves the right to delay dispatch in cases of stock verification or payment confirmation.

2. Delivery Areas

We currently ship within South Africa only.

Local collection is available at:

📍 SMS Cellphone Repair

Kraaifontein, Cape Town

Customers selecting collection will be notified once their order is ready.

3. Delivery Timeframes

Estimated delivery times:

  • Cape Town: 1–3 business days
  • Major Cities: 2–4 business days
  • Outlying Areas: 3–6 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location.

We may offer:

  • Flat-rate shipping
  • Free shipping promotions (when applicable)

Shipping charges are non-refundable once an order has been dispatched.

5. Courier Responsibility

Once an order has been handed to the courier:

  • The courier becomes responsible for delivery.
  • SMS Cellphone Repair is not liable for delays caused by the courier.
  • Customers must ensure their delivery address and contact number are correct.

If an order is returned due to incorrect address details, the customer may be responsible for re-shipping fees.

 

 

 

6. Damaged or Missing Items

If your parcel arrives:

  • Damaged
  • Opened
  • With missing items

Please notify us within 48 hours of delivery.

Photos may be required for investigation.

We will work with the courier to resolve the issue as quickly as possible.

 

 

 

7. Risk & Ownership

Ownership of products passes to the customer upon successful delivery.

Risk of loss or damage passes to the customer once the parcel has been delivered to the provided address.

8. Repair Shipping (If Applicable)

For customers couriering devices to us for repair:

  • Devices must be securely packaged.
  • SMS Cellphone Repair is not responsible for damage occurring during transit to our store.
  • Return courier fees may apply unless otherwise agreed.

 

 

 

9. Contact Information

 

For shipping queries, please contact:

📞 +27 78 666 6658

📧 sherurepairs@gmail.com

🌐 www.smscellrepairs.com